Purpose & Policy
Dial-A-Ride Transportation Program is administered and operated by the Madison Senior Center. Dial-A-Ride is a local transit service for eligible residents who are without other means of necessary daytime travel. The program is operated according to policies and procedures which permit it to serve as many people as possible in a fair, efficient, and effective manner. There is no fee for this service.

Eligible Riders
Madison residents; age 60 or older or disabled Madison residents over the age 18 having certification of a medical disability or disabled are eligible to use Dial-A-Ride. Persons with medical restrictions need to submit proof of disability to the Senior Center. Those not sufficiently alert, ambulatory, or a in wheelchair need to be accompanied by an aide. New Riders are required to file emergency contact information with the Senior Center.

Hours & Days of Operation
Service is offered Mondays, Wednesdays and Fridays, 8:45 a.m. - 3:30 p.m., with the exception of Town holidays.

Priority Use of Rides
Medical appointments take precedence with scheduling, remaining trips are scheduled on a first-come, first-served basis. We reserve the right to refer passengers to other services and to limit the number of rides an individual may receive to best serve the majority.

Obtaining Service
To request a ride, please call 203-245-5627 between 8:30 a.m. and 4 p.m., a minimum of 2 business days in advance for any reservation. Due the popularity of this service, same-day appointments or appointments requested one day in advance cannot be accommodated. Please prepared to provide the following information when making a reservation:
  • Full name
  • Address
  • Telephone number
  • Appointment time
  • Destination address and phone number
  • Length of appointment
If the times requested cannot be accommodated in the schedule, you will be notified. The rider can either accept a revised time or cancel the request and make other arrangements.

Ride Cancellations

The number to call to cancel a Dial-A-Ride is (203) 245-5627 Riders are responsible for calling as soon as possible to cancel pick up or return trips.

Special Conditions of Service
Driveways must be passable and safe if the rider is to be picked up at the door. The driver will drop off riders as close to their destination as possible, using public roads.

Drivers will not leave the bus to look for riders. Please be ready for pick up 10 minutes prior to the scheduled time. All passengers are required to use seat belts, there is no exception to this rule. Drivers may not make unscheduled stops which may delay arrival at the next scheduled stop.

If you need assistance, you must provide your own companion or aide. (Example: A person who walks unsteady or someone in a wheelchair.) The aide must be identified as a rider when the reservation is made.