ADA Compliance

Non Discrimination Policies, Notices and Grievance Procedures

  1. Debra A. Milardo

    Director of Human Resources, ADA Coordinator
    Phone: (203) 245-5603

    TTY: (203) 245-5638

Notice Under the Americans With Disabilities Act.  


In accordance with the requirements of Title II of the Americans with Disabilities Act (“ADA”), the Town of Madison will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment:  The Town of Madison does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission (“EEOC”) under Title I of the ADA

Effective Communication:  The Town of Madison will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Town of Madison programs, services and activities, including sign language interpreters, documents in Braille, and other ways of making information and communication accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:  The Town of Madison will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policy or procedures to participate in a program or service or activity of the Town of Madison, should contact the ADA Coordinator (Director of Human Resources) as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Town of Madison to take any action that would fundamentally alter the nature of its program or services, or impose an undue financial or administrative burden.

Complaints that a program, service or activity of the Town of Madison is not accessible to persons with disabilities should be directed to the ADA Coordinator.

The Town of Madison will place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


Grievance Procedure Under the Americans With Disabilities Act.


This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of a disability in the provisions of services, activities, programs, or benefit by the Town of Madison.  The Town’s Personnel Policy governs employment related complaints of discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of compliant and location, date, a description of the problem.  Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.  

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator/Director of Human Resources
8 Town Campus Drive
Madison, CT  06443

Within 15 calendar days after receipt of the complaint, the ADA Coordinator, or his/hr designee, will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, or Braille, or audio tape.  The response will explain the position of the Town of Madison and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator, or his/her designee, does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the First Selectman or his/her designee.

Within 15 calendar days after receipt of the appeal the First Selectman or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Firs Selectman or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator, or his/her designee, and the responses from these two offices will be retained by the Town of Madison for at least three (3) years.