COVID-19

Resources and Information in the face of  COVID-19 

Navigating resources can been challenging.  We’re here to help.  Free and confidential.

For any questions or concerns, community members may call MYFS at (203) 245-5645 or email at madisonwillrise@madisonct.org.  

NOTE: Our staff is working remotely to reduce health risks associated with COVID-19 for our staff and the public.  We will rely on voicemail messages and email as primary modes of contact, and will monitor and respond accordingly.  Messages and email will be checked periodically each day, Monday through Friday.   We will strive to return messages and emails by the next business day.

Community resources and helpful information: 

Access to social services and meeting basic needs: 

MYFS Social Services Department is available to speak with residents and we can help with a variety of needs, including assisting people who are homebound to help manage their specific circumstances and/or to connect eligible residents with emergency financial resources.   With the help of Madison Community Services and Bare Necessities, MYFS can also assist residents in need of items such as food, diapers, or other household necessities.  Please call or email MYFS to inquire.   

Please note the food pantry sponsored by Madison Community Services (MSC) can be contacted directly, however, they may be closed for longer periods during this time.  For updates on MSC, call (203) 245-3031 or visit their website: www.mcsct.org.  Facebook: www.facebook.com/madisoncommunityservices

The Madison Public Schools are providing “grab and go meals” for families in need with school-aged children, Monday through Friday while schools remain closed.  Parents may drive up under the bridge at Daniel Hand High School between the hours of 11 am and 12:00 pm; a meal (one for each school-aged child in the household) will be distributed to the car.  Meals will consist of a lunch and a breakfast for the next day.

Mental Health Services:

MYFS is limiting in-person contact as much as possible and offering phone consultation to our current clients, as well as any resident who may want or need mental health support and/or guidance.  We continue to maintain our staff of licensed mental health professionals, and they are able to respond as needed.  

Residents may call 211 for additional information on mental health services available in CT.  If you are concerned for your safety or the safety of another, call 911 or go to the nearest emergency room.  For Domestic Violence concerns, call 911 or the Domestic Violence Hotline 203-800-7177.

We recognize explaining COVID-19 and its impact on daily routines to children can be challenging. The CDC offers parents some guidelines on how to explain the pandemic to children.

The CDC has also issued a helpful resource for managing stress and anxiety.

Utilities: 

Eversource and other utility suppliers are in a 30-day shutoff moratorium. At the end of the 30 days they state that they will reevaluate and update their customers.  If you have questions please contact your utility supplier directly at the applicable number below:  

Eversource: 800-286-2000

CT Water: 800-286-5700

Southern CT Gas (SCG): 800-513-8898

Internet Service: 

According to Comcast, they are taking the following steps to assist people for the next 60-days:

  • Xfinity WiFi Free For Everyone”: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • “No Disconnects or Late Fees”: Comcast states it will not disconnect a customer’s internet service or assess late fees if they are unable to contact them. They state that they will have “care teams” available to offer flexible payment options and can help find other solutions.
  • Internet Essentials Free to New Customers”:  Comcast states that low-income families who live in a Comcast service area can sign-up for “Internet Essentials”.  New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for a nominal monthly fee.  

Unemployment

If you become unemployed due to COVID-19 you should apply for unemployment benefits.  Please visit www.ctdol.state.ct.us  or contact (860) 263-6000 with any questions.  

Health Insurance:

Access Health CT has announced a new special enrollment period in response to COVID-19. The open enrollment period will go from March 19th-April 20th for qualified uninsured CT residents. To see if you qualify, please call 1-855-365-2428 between the hours of 8am and 5pm, Monday through Friday, or visit www.accesshealthct.com.